Effective Date: 1.12.2024

Welcome to Local Rafiki! By using our platform, you agree to the following policies, designed to ensure a safe, fair, and enjoyable experience for everyone.

1. Terms of Service (TOS)

Eligibility

        •        Users must be at least 18 years old to register as a Rafiki or Xplr.

        •        Users must provide accurate information during registration and maintain an up-to-date profile.

Platform Use

        •        Users agree not to use Local Rafiki for unlawful activities, including but not limited to fraud, solicitation, or harassment.

        •        Users are responsible for their behavior and interactions while using the platform.

Liability Limitation

        •        Local Rafiki provides a platform for connecting users but is not responsible for the conduct of Rafikis or Xplrs outside the app.

        •        Users acknowledge that interactions with others are at their own risk.

Payment Terms

        •        Payments for services are processed through the platform and held until the service is completed.

        •        Local Rafiki takes a small platform fee, detailed in the Payment Policy.

Dispute Resolution

        •        Disputes must be reported to Local Rafiki within 72 hours of the service.

        •        Local Rafiki will mediate disputes but cannot guarantee outcomes.

2. Privacy Policy

Data Collection

        •        We collect personal data, including name, contact details, location, and payment information.

        •        We may collect usage data to improve the platform.

Refer to the privacy policy.

Data Usage

        •        Your data is used to facilitate matches, process payments, and enhance your experience.

        •        Marketing emails or notifications are sent only with your consent.

Third-Party Sharing

        •        Data may be shared with payment processors or law enforcement when required.

        •        We will never sell your data to third parties.

User Rights

        •        You can access, update, or delete your information at any time through your account settings.

3. Cancellation and Refund Policy

Cancellations by Xplrs

        •        Xplrs may cancel bookings up to 24 hours before the scheduled time for a full refund.

        •        Cancellations within 24 hours may result in partial or no refunds.

Cancellations by Rafikis

        •        Rafikis must notify Xplrs of cancellations as soon as possible. Frequent cancellations may result in account suspension.

No-Shows

        •        If an Xplr or Rafiki fails to show up, the affected party must report it within 12 hours to request a refund or resolution.

Refunds

        •        Refunds are issued based on the nature of the issue and at Local Rafiki’s discretion.

The platform fee is non-refundable

4. Community Guidelines

Respect and Safety

        •        Treat all users with respect. Harassment, discrimination, or abusive behavior is not tolerated.

        •        Maintain professionalism during all interactions.

Honest Profiles

        •        Profiles must reflect accurate skills, interests, and availability. Misrepresentation is grounds for account suspension.

Prohibited Activities

        •        Illegal services, solicitation, or actions violating local laws are strictly forbidden.

5. Payment and Fees Policy

Payment Terms

        •        Xplrs pay for services through the app at the time of booking. Payments are held securely and released to Rafikis upon service completion. Payments are released after review.

Platform Fee

        •        Local Rafiki charges a %4 service fee per transaction. This fee supports platform maintenance and safety features.

Taxes

        •        Rafikis are responsible for reporting and paying any applicable taxes on their earnings.

6. Safety Policy

Meet in Public

        •        We recommend that all first-time meetups occur in well-lit, public locations.

Verification

        •        All users are encouraged to verify their identities to ensure trust and safety on the platform.

Emergency Contacts

        •        Share your meetup details with a trusted person before meeting.

Reporting Issues

        •        Use the in-app reporting feature to alert us of inappropriate behavior, safety concerns, or emergencies.

7. Intellectual Property Policy

Copyrights

        •        All content, logos, and designs on Local Rafiki are the property of the platform and may not be used without permission.

User Content

        •        By uploading content (e.g., photos, reviews), users grant Local Rafiki permission to use it for promotional purposes while respecting user privacy.

8. Governing Law

        •        These policies are governed by the laws of Kenya for Nairobi operations & Portugal for Lisbon operations.

        •        Any disputes will be resolved under the jurisdiction of the respective operating region.